- Data Security
- We look after your personal data by having security that is appropriate for its nature and the harm that might result from a breach of security. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Those with who we share data are also required to process your data in-line with contractual safeguards and data protection law requirements.
- With regard to each of your visits to our site, we may automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) click-stream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number. The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used.
- What data is processed when you use car parks managed by Northwest Parking management Ltd?
What data do we collect?
- When you use a car park Northwest Parking Management Ltd manage, we collect and process data comprising of images of vehicles using the car park and/or the Vehicle Registration Mark (VRM).
- If the contractual parking terms and conditions are breached, a Parking Charge Notice will be issued. The data we process when issuing a Parking Charge Notice includes the recipient’s name and address, images of the vehicle, and the Vehicle Registration Mark (VRM).
- If you submit an appeal in relation to a Parking Charge, or otherwise correspond with us, including on the phone, you may provide us with additional personal data, the data we process may include: the VRM; your name, address, email and phone number; a Parking Charge or other reference number; the capacity in which you are appealing (e.g. keeper, driver, hirer, other); and any other information you provide within any correspondence, phone call or appeal, including any documentation you share with us.
- How do we collect data?
- Images of vehicles and VRMs are collected via ANPR cameras and/or attendants on-site.
- If you have received a Parking Charge Notice and you are the registered keeper of the vehicle, as held by the relevant vehicle licensing agency, then your data has been provided by the Driver and Vehicle Licencing Agency (DVLA).
- If you are not the registered keeper of the vehicle, then your data has been provided by:
A third party who has confirmed that you were responsible for the vehicle on that date;
A third party who has confirmed that you were driving the vehicle on that date;
A third party who has confirmed that the vehicle was on hire or leased to you on that date.
- If you submit an appeal or otherwise correspond with us, the data processed by us will be as provided by you within that appeal or correspondence. Where someone appeals or corresponds with us on your behalf, then the data processed will be as provided within the documentation we receive from them.
- What if you provide sensitive data within an appeal or correspondence?
- Depending upon the nature and content of your appeal or correspondence, the information or documentation provided may be classed as “special category” personal data and will therefore be considered to be more sensitive.
- Examples include: personal identity numbers, financial account information, information about an individual’s racial or ethnic origin, sexual orientation, political opinions, religious, philosophical or other similar beliefs, or information about an individual’s physical or mental health.
- We will continue to process any “special category” personal data provided by you, as specified above, unless we are notified that your consent to processing has been withdrawn.
- You are free to change your mind at any time and withdraw your consent. The consequence might be that we will no longer be able to consider your circumstances in full when reviewing an appeal and when considering whether further action is appropriate should a Parking Charge remain open.
- How will we process your data and why do we process it?
- When using car parks managed by Northwest Parking Management Ltd, personal data is collected and processed for the purposes of:
• Ensuring you comply with the parking terms and conditions, as displayed on signage throughout each car park, and to enforce those terms and conditions where necessary.
• Issuing a Parking Charge Notice where the parking terms and conditions have been breached.
• Progressing any issued Parking Charge to closure or payment, which includes reviewing and responding to appeals (both internal and with POPLA) and seeking payment of the Parking Charge amount. Recovery may include collections undertaken via the use of debt collection agents and/or legal action (where required).
- Our lawful bases for processing data are Performance of a Contract and Legitimate Interests.
- If you are the driver of a vehicle using a car park managed by Northwest Parking Management Ltd, your data is collected and processed as necessary for the performance of the parking contract. This includes ensuring you comply with the parking terms and conditions, as displayed on signage throughout each car park, and to enforce those terms and conditions where necessary.
- We will also process data in pursuit of our and the landowners legitimate interests including:
• The enforcement of breaches of the parking terms and conditions where the recipient of the Parking Charge was not the driver of the vehicle. Enforcement of breaches of the parking terms and conditions ensures a better overall parking experience for all users of the facilities.
• The provision of an effective appeals service, which is provided in line with the British Parking Association’s Code of Practice. Where the Parking Charge was issued in England and Wales, this includes an opportunity for all motorists to lodge an appeal with the Parking On Private Land Appeals (POPLA) service should their appeal to us be rejected. Progressing the Parking Charges we issue, either to closure or payment, supports the parking services we offer.
• The provision of an effective car park management service to improve the customer experience.
• Sharing information with the landowner where they have agreed to provide parking permits to certain individuals (e.g. staff parking permits.
• Providing data to the police to assist with the prevention and detection of crime (as appropriate).
• As part of the audit processes undertaken by the DVLA and BPA.
- Who do we share data with?
- In order to enforce the parking contract where a breach has been identified and to support the legitimate interests explained above, we may share data with the following organisations:
• Vehicle licensing agencies, such as the DVLA. This includes sharing data to obtain the contact name and address details of a vehicle’s registered keeper, as well as sharing for audit purposes.
• The police or other security organisations for the safety and security of car park users, and in order to prevent and detect crime.
• Vehicle hire and lease companies where they confirm that a vehicle was on hire or leased on the date that that vehicle was captured parked in breach of the parking terms and conditions.
• Other organisations such as the British Parking Association (BPA), the Parking On Private Land Appeals (POPLA) service for parking events in England and Wales, landowners, managing agents, tenants, and any authorised sub-contractors, such as mail service providers, business process outsourcers, credit reference agencies, collection agents, legal advisors, IT service providers, and payment service providers.
We may share data to support the purposes outlined above. Data may also be shared with relevant personnel within Northwest Parking Management Ltd.
- When you submit a commercial enquiry, we will collect and process all the data you provide.
What data do we process?
- The data we process may include:
• Your name
• Your organisation/company name
• Car park location, including town and postcode
• Your email
• Your phone number
• The details of your message
- How will we process your data and why do we do it?
- Personal data is collected and processed for the purposes of:
• Reviewing and responding to your enquiry
• Providing you with a brochure via email, where requested
We will process your data for the purposes specified above on the basis of your consent
You are free to change your mind at any time and withdraw your consent. The consequence might be that we will no longer be able to assist with your enquiry.
If you wish to withdraw your consent for Northwest Parking Management Ltd to process your data, please email: email@example.com with the subject line: ‘Withdraw consent’.
- What data is processed when you pay a Parking Charge?
- We use Cyprium Communications Ltd as a payment service provider (PSP) to process payments. For further information please refer to http://www.cyprium-uk.co.uk/privacy-policy/
We use AIBMS as a payment service provider (PSP) to process payments. For further information please refer to www.aibms.com
- What data will be processed?
- The data processed whilst you make payment of a Parking Charge may include a VRM, a parking charge reference, card number, expiry date and security code. The parking charge reference will be used for the purpose of locating the relevant parking charge to enable the PSP to process the payment for the outstanding amount payable and the other details will be used by the PSP to process the transaction
- Although we endeavour to ensure the PSP will do its best to protect your personal data, we cannot guarantee the security of your data entered via IVR, apps, or portals. These links have their own privacy policies which you should read before transmitting any data and are provided to improve your convenience. Any transmission is at your own risk and you should take the appropriate steps in respect of this risk.
- How long will we keep your data for?
- There are certain reasons why we keep hold of some of your data. How long we keep your data for depends upon the type of data we hold and the purpose(s) for which it was collected and processed.
- We will store your personal data for no longer than necessary to support the purposes explained above.
- We retain the personal data we hold about you for up to 6 years from collection in order to respond to any concerns or claims that may arise in that time. This may be extended if related correspondence or claims are on-going, or where a county court judgment has been issued in Northwest Parking Management Ltd favour and remains outstanding.
- If you ask us to restrict the way we process your data, or no longer want to receive marketing information from us, we will retain relevant data on suppression lists. This means that we will keep just enough data about you available to ensure that we continue to comply with your reasonable request.
- What are your rights as a data subject?
- Data protection law gives you the following rights. For further information, including to make a request or ask a question about
- We will review each request we receive. Under data protection law we do not have to agree with your request but if we refuse your request, we will still contact you within one month to explain why.
To object to the processing of personal data.
• In certain circumstances, individuals have the right to object to the processing of personal data. Any such objection must be based on your particular situation. We will review each request we receive and if we refuse your request, we will inform you of the reason why we have not taken action.
To access personal data.
• Individuals have the right to request a copy of the data held about them. We are required to verify your identity before passing you information and we may contact you upon receipt of your request to clarify your request. We will be unable to process your request until we have all required information.
To be informed about the processing of personal data.
To request that the processing of personal data be restricted.
• Individuals may have the right to request the restriction or suppression of personal data. This right will only apply in certain circumstances.
To request that personal data is corrected if it is inaccurate.
• Individuals may request that inaccurate personal data is rectified or completed if it is incomplete. To ask that personal data be erased.
• The right to erasure is also known as ‘the right to be forgotten’ and individuals can request that their personal data is erased. This right will only apply in certain circumstances.
To request to move, copy or transfer personal data (“Data Portability”).
• The right to data portability allows individuals to move, copy or transfer personal data easily from one IT environment to another. This right will only apply in certain circumstances.
Rights relating to automated decision making, including profiling
• Individuals have the right to be given information about such processing, request human intervention or challenge a decision. This right
- How can you contact the Information Commissioner’s Office?
- If you are concerned about our processing of your data or if you have a privacy related query not answered by this policy, please contact our Privacy Team using the contact details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). For further information, please refer to the ICO website, www.ico.org.uk.
- How can you contact Northwest Parking Management Ltd if you have a privacy related query?
Please be aware that if you submit an enquiry to us, we will process the data provided for the purpose of reviewing and responding to your enquiry.
If you no longer want us to process the data provided, please contact us, stating in your message ‘Withdraw consent’.
Alternatively, you can write to us with your privacy related query at:
Northwest Parking Management Ltd
Warwick Mill Business Centre
- By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
- Right to access, correct and delete data and to object to data processing
- Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. Northwest Parking Management makes every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorized third parties. However, Northwest Parking Management does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As Northwest Parking Management cannot control these web sites and external sources, Northwest Parking Management cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.
- Management of personal data
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
- Information We Collect
- Our website collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as if you create a personal account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties (like Google analytics). This data only shows us how you interact with our site, it doesn't record any of your personal data.
- How We Use Your Information
- Our web site uses the data we collect for two basic purposes: to operate our business and provide (including improving and personalizing) the services we offer and to send communications, including promotional communications. In carrying out these purposes, we combine data we collect through the various web site services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.
- Sharing Your Information
- We do not share your personal data with any third parties.
- Retaining and deleting personal data
- Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
- We will retain your personal data as follows:
(a) Any contact details will be retained for a minimum period of one month following contact through our website, and for a maximum period of your contract duration.
Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
- A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
- Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
- Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
- Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
- Blocking all cookies will have a negative impact upon the usability of many websites.
- If you block cookies, you will not be able to use all the features on our website.
- We may update this policy from time to time by publishing a new version on our website.
- You should check this page occasionally to ensure you are happy with any changes to this policy.
- User License
Permission is granted to temporarily download one copy of the materials (information or software) on Northwest Parking Management's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- modify or copy the materials;
- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
- attempt to decompile or reverse engineer any software contained on Northwest Parking Management's web site;
- remove any copyright or other proprietary notations from the materials; or
- transfer the materials to another person or "mirror" the materials on any other server.
- The materials on Northwest Parking Management's web site are provided "as is". Northwest Parking Management makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Northwest Parking Management does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
- In no event shall Northwest Parking Management or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Northwest Parking Management's Internet site, even if Northwest Parking Management or a Northwest Parking Management authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
- Revisions & Errata
- The materials appearing on Northwest Parking Management's web site could include technical, typographical, or photographic errors. Northwest Parking Management does not warrant that any of the materials on its web site are accurate, complete, or current. Northwest Parking Management may make changes to the materials contained on its web site at any time without notice. Northwest Parking Management does not, however, make any commitment to update the materials.
- Northwest Parking Management has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Northwest Parking Management of the site. Use of any such linked web site is at the user's own risk.
- Governing Law
Any claim relating to Northwest Parking Management's web site shall be governed by the laws of the UK without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.